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For any questions about deposits, withdrawals, bonuses, or the app — check the guides below or speak directly with our team.

Deposit Withdrawal Bonus App Live Betting
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Assalamu Alaikum! Welcome to 96 ok Support. How can we help you today?
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I deposited via bKash but my balance hasn't been credited
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Got it. Please share the transaction ID and I'll look into it right away. ✅
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What do you need help with?

Find quick answers by category

Deposits & Payments

How to deposit via bKash, Nagad, and Rocket — and what to do if something goes wrong.

How do I deposit via bKash What is the deposit limit? My deposit didn't go through – what should I do?
Withdrawals & Cashouts

Withdraw your winnings fast — learn about the process, timelines, and limits.

How do I submit a withdrawal request? How long does it take for funds to arrive What is the minimum withdrawal amount?
Bonuses & Rewards

How to claim and use your welcome bonus, cashback, and free spins.

How do I get the welcome bonus? What does wagering requirement mean Where can I get free spins
App & Device

Download, install, update, and troubleshoot the Android and iOS apps.

Where can I get the Android APK App won't open – Fix How do I install it on iOS
Sports Betting

Guide to betting markets, understanding odds, live betting, and match-related topics.

How do I read odds What is a parlay bet What happens if a bet is cancelled
Account & Security

Guide to verification, KYC, account security, and profile updates.

How do I complete KYC verification How to enable 2FA Change Mobile Number
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Step-by-Step Guide

How to do the most frequently asked tasks

💳 bKash Deposit
📤 Withdrawal
🎁 Claim Bonus
🏏 First Bet
1
Log in to your account
Log in to the 96 ok website or app using your username and password.
2
Go to Wallet → Deposit
Click "Wallet" from the top menu or dashboard, then select "Deposit".
3
Select bKash
Select "bKash" from the list of payment methods. Enter your bKash number and the amount.
4
Send from the bKash app
Send a payment from bKash to the merchant number shown on 96 ok. Make sure to copy the reference number.
5
Submit Transaction ID
Paste the TrxID from bKash into the 96 ok form and click "Submit". Your balance will be credited within 1–5 minutes.
Having trouble? Take a screenshot of your bKash transaction and send it to Live Chat.
1
Wallet → Withdrawal
Select "Wallet" → "Withdrawal" from your dashboard.
2
Select a payment method
Select bKash, Nagad, or Rocket — whichever you'd like to receive funds to.
3
Enter number and amount
Enter your bKash/Nagad number and the amount you wish to withdraw. Minimum ৳500.
4
Submit Request
Tap the "Submit Withdrawal" button. If OTP verification is required, complete it.
5
Wait for the funds to arrive
Funds typically arrive in bKash within 3–15 minutes. During peak hours, it may take up to 30 minutes.
Please note: KYC verification must be completed before making a withdrawal.
1
Make your first deposit
A welcome bonus is automatically credited when you deposit a minimum of ৳500.
2
Check in the Bonus tab
Go to the "Bonus" tab on your dashboard to view your active bonuses and progress.
3
Complete the wagering requirement
Your bonus will be converted to cash once you have placed bets totalling bonus amount × 30.
4
Funds will be transferred to your cash balance
Once the wagering requirement is met, the bonus amount will be automatically added to your main balance.
The weekly cashback has no wagering requirement — you can withdraw it directly.
1
Go to the Sports section
Go to the "Sports" or "Sports Events" page from the menu and select your preferred sport.
2
Select a match and market
Click on the match and select your preferred market from the betting options — such as "Match Winner".
3
Select odds and team
Clicking on a team's odds will add it to your bet slip. The odds represent your winning multiplier.
4
Enter your bet amount
Enter how much you want to bet in the bet slip. You'll be able to see your potential winnings.
5
Confirm Bet
Tap the "Confirm Bet" button. Once your bet is placed successfully, you'll receive a bet reference number.
Start with small bets. As you gain experience, gradually increase your stakes.
96 ok

96 ok Help Center – Simple Answers to All Your Questions

Online betting can feel a bit overwhelming at first. How do deposits work, when do withdrawals arrive, how do bonuses function — these are questions almost everyone has starting out. 96 okThis 96 ok Help Center was built so you can resolve issues on your own — without having to contact support every time.

Our support team operates entirely in Bengali, keeping Bangladeshi users in mind. Whether you're in Dhaka or a village in Sylhet, you can reach out in Bengali from anywhere — and get a reply in Bengali.

Common reasons why a bKash deposit may not go through

Sometimes even after sending money from bKash, 96 ok Balance not showing in your account is usually caused by one of a few things: the transaction ID was not submitted correctly, there is a temporary delay on the banking server, or your daily bKash limit has been exceeded.

First, open the bKash app and check your transaction history for a "Successful" status. If it shows successful, send the transaction ID to Live Chat — issues are usually resolved within 5–10 minutes. If the transaction failed, the money will be automatically refunded to you.

What should I do if my withdrawal is delayed?

In general 96 okwithdrawals are completed within 15 minutes. However, delays may occur in certain situations — for example, banking systems tend to be slower between 2:00 AM and 5:00 AM. In that case, please wait up to 30 minutes. If funds still haven't arrived after that, contact us via live chat with your withdrawal reference number.

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If the app stops working suddenly

On your smartphone 96 ok App crashes or not opening are most commonly caused by an outdated version of the app. When a new update is available, a notification banner will appear in the app — tap it to download the latest version.

If the issue persists after updating, go to Settings → Apps → 96 ok → Clear Cache on your phone and try again. Clearing the cache on Android typically resolves most freezing and loading issues.

Why is KYC verification important?

Some users find KYC verification inconvenient, but it's actually there to protect you. Without KYC, if someone gains unauthorized access to your account, we have no way to confirm your identity and process a refund. Having KYC completed also gives you higher withdrawal limits.

Verification only requires a scan or photo of your national ID card and a selfie. The process typically takes 2–4 hours to complete. Once verified, you won't need to do it again.

Play Responsibly

Betting is entertainment. 96 okAlways bet within your means on 96 ok. Your account dashboard includes a "Limit Settings" option where you can set daily or weekly deposit limits. If you feel your gaming is getting out of control, a Self-Exclusion option is also available to temporarily suspend your account.

Contact support directly
Live Chat
Fastest resolution
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Email
support@96ok.biz
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System Status
Website Normal
App (Android) Normal
App (iOS) Normal
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Cash Payment Normal
Live Betting Normal
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Help Center – FAQs

The most frequently asked questions about 96 ok support

This issue is usually caused by an outdated app version or accumulated cache. Start by checking whether a new update is available — 96 okVisit the 96 ok website to download and install the latest APK. The new version will install over the old one without any data loss. If the app still won't open after updating, go to your phone's Settings → Apps → 96 ok → Storage → Clear Cache, then try again. Note that the app is not supported on Android versions below 6. If the problem persists, send us your phone model and Android version via Live Chat — we typically resolve these issues within 5–10 minutes.

Congratulations! 96 ok Withdrawing funds is quick and simple. Log in to your account and go to "Wallet" → "Withdrawal". Choose your preferred method — bKash, Nagad, or Rocket — then enter your number and amount. The minimum withdrawal is ৳500. Once submitted, funds typically arrive within 3–15 minutes; during peak hours it may take up to 30 minutes. One important note: KYC verification must be completed before your first withdrawal. If you haven't done it yet, go to the "Verification" tab on your dashboard and upload your NID and a selfie — approval usually takes 2–4 hours.

Still have questions?

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