96 ok Privacy Policy –
Your Data Is Safe With Us

96 ok We believe your personal data belongs to you. We only collect the information strictly necessary to operate the platform effectively. This privacy policy is written to give you the complete picture — what data is collected, why it is collected, how it is stored, and when it is deleted.

Online users in Bangladesh are often unaware of what happens to their personal data. 96 ok- we are committed to being fully transparent about this. Reading this document will help you understand exactly why your information is safe with us.

This Policy 96 ok-applies to all information collected through the website, mobile app, live chat, and email.

96 ok Collects the following three types of information:

We never collect your social media passwords, bank PINs, or any sensitive financial credentials. 96 ok-no employee will ever ask for this type of information over the phone or via chat.

Every piece of data we collect has a specific purpose. 96 ok Your data is never used beyond its intended purpose. The core use cases are:

• Account Management: Your information is used for account-related actions such as login, password reset, and profile updates.
• Payments & Payouts: Payment information is used to confirm deposits and process withdrawals.
• Security & Fraud Prevention: Technical data is analyzed to detect suspicious logins or unusual transactions.
• Support Services: Your account history is reviewed to resolve your issues quickly.
• Regulatory Compliance: KYC information is used to meet legal compliance requirements.
• Responsible Gaming: To detect unusual betting patterns and provide support to users where necessary.

96 ok Your personal information is never sold. That is one of our firmest commitments. However, data may be shared in a limited number of circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process transactions. They are also bound by strict privacy policies.
• Law Enforcement Agencies: We may be legally required to provide information if compelled by a court order or government investigation.
• Fraud Prevention Agencies: If suspected money laundering or fraud is detected, the relevant authorities will be notified.

Beyond the three cases above, your data is never shared with any third party — no advertisers, data brokers, or other companies. Any violation of this will result in serious legal action.

96 ok We use industry-leading technology to protect your data. Promises alone are not enough — security must be enforced at the technical level. Here is what we do:

• SSL/TLS Encryption (256-bit): All data transferred between your browser and our servers is encrypted. We apply the same level of security used by banks.
• Data Encryption at Rest: Sensitive data stored on our servers — including passwords and KYC documents — is secured with AES-256 encryption.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are in place to prevent unauthorized access at the network level.
• Regular Security Audits: Regular third-party penetration testing and security audits are conducted.
• Staff Training: 96 okAll staff are trained and contractually bound to comply with data protection policies.

96 ok Cookies are used on our website and app. A cookie is a small data file stored in your browser that helps improve your browsing experience.

We use three types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled, as the platform will not function without them.
• Performance Cookies: To understand which pages are slow and where issues occur. All data is completely anonymous.
• Preference Cookies: To remember your language preference, theme settings, and similar choices.

You can delete or block non-essential cookies at any time through your browser settings. However, doing so may cause some features to stop working correctly.

96 ok-you have full control over your personal information. You may exercise the following rights at any time:

• Right to Access Your Data: You may request to view the information we hold about you. Submit a request to Support and full details will be provided within 7 days.
• Right to Correction: You may request corrections if any of your information is inaccurate.
• Right to Erasure: After your account is closed, you may request that your data be deleted after a specified period.
• Right to Restrict Processing: You can request that your data not be used for certain purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages or emails at any time.

Each type of data has a defined retention period. Retaining unnecessary data for extended periods 96 okis strictly prohibited:

• Active Account Data: Retained for the duration of account activity.
• KYC Documents: Retained for 5 years after account closure — this is a legal requirement under anti-money laundering regulations.
• Financial Transaction Records: 5 years after account closure.
• Support Chat History: 2 years.
• Web logs (IP, device information): 90 days.
• Marketing Information: Deleted immediately upon your request.

96 ok We strictly do not provide services to anyone under the age of 18. The following measures are in place to ensure this:

• Age declaration is mandatory at the time of registration.
• Date of birth and NID are verified during the KYC process.
• Additional documents may be requested to verify age in cases of suspicion.

If we discover that a minor's data is present in our system, that account will be suspended immediately and all associated data will be permanently deleted.

96 ok This privacy policy is updated as needed. Whenever significant changes are made:

• The last updated date at the top of this page will be changed.
• A notification will be sent to your registered email or via SMS.
• A message is displayed on the page after login.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any privacy-related questions or complaints: